Customer Service

Shipping & Delivery
All orders are attempted to be Dispached within 48 hours of receipt of order.  All goods are shipped from our Western Australian warehouse. Our main carrier is AirRoad.  These orders can be tracked at www.airroad.com.au You will note on your shipment confirmation and Invoice, a con-note number starting with BAM. You can track your order with this number.  For more detailed information please go to here.
We can also dispatch goods via Australia Post or to your nominated carrier. Please contact Customer Service if you need discuss your freight options further.

Privacy & Security
Any and all information collected at this web site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to us will be held with the utmost care, and will not be used in ways that you have not consented to. We analyse our website logs to improve the value of the website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site. We have an email list to keep clients informed about the developments at Bambury. Individuals must request to join our mailing lists by registering through our website or contacting us by phone or mail. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone. This list is maintained in a secure area protected from misuse, loss, unauthorised access, modification or disclosure.

Returns & Replacements
Bambury will always use its best efforts to send goods that are fit for purpose and in good condtion.  If you believe that the goods do  not meet these conditions than you must contact our office with 7 days of delivery.  We will then use our Discretion as to whether a Discount is offered for the goods.  Or whether the goods are disposed off and a Adjustment note issued or if the goods are to be returned to Bambury for replacement.
If the goods are to be Returned to Bambury, then an Adjustment Note will be issued upon receipt and Inspection of the goods.  Any Replacements sent will be Invoiced from us as per your Normal pricing or agreements.  A more detailed Explanation can be found in Our Terms and Conditions.

Ordering
Once and order has been placed you will receive an email confirmation form Webstore outlining the Items and Quantities you have ordered.  In the next business day, you will receive an official email notification outlining prices, stock availabilty and expected ship dates.
Goods that are shown as OUT OF STOCK, can still be ordered and will be placed on Back order in our system.  In this way you can forward order for new ranges that may have not yet arrived or for items that have temporarily sold out and are waiting for the next shipment to arrive.  If an item has sold out and will no longer be supplied, it will be removed from the Website.

Payment & Pricing
Pricing of Orders will be advised on our Official Sales Confirmation.  If there are any queries on this please contact our office immediately.  An Invoice will be issued for each shipment.  Payment of these should be made as per your agreed Payment Terms with Bambury.

Viewing Orders
At this point in time you are only able to view orders placed through webstore.  If you have faxed or emailed an order to us, this cannot be viewed unless we have entered it on your behalf.  In future development on the webstore we will be endeavouring to show all orders you have placed with us.

Updating Account Information
We request that any account information you require updating is sent to the Bambury Office for updating.  We understand that every customer has unique delivery and shipment requirements so to be sure that any changes are accurate we will update them for you.
Please Click HERE to dowload the Terms & Conditons document.

Disclaimer

Whilst Bambury takes reasonable care in creating the information on this website, this website and its contents may contain errors, faults and inaccuracies.

Subject only to any responsibility or liability implied by law which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the extent possible, to the supply of the goods or services.

Neither Bambury nor the registered proprietor of Bambury, nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of, or in any way related to, the use of or reliance upon this website, including any direct, indirect, consequential, special, punitive or other damages that you or others might suffer, including but not limited to damages for loss of profits, business interruption or the loss of data or information.

Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used, and in accessing this website, you assume all risk of use of this website, and you release Bambury and the registered proprietors of Bambury and their respective affiliates, directors, officers, employees, agents, contractors, successors and assigns entirely from all responsibility or liability for any consequences of or arising out of your use of this website.